General Terms and Conditions
Effective: from 15 February 2025
Table of contents:
1. General information
2. General information
3. Registration on the website
4. Card application and Card (gift card, voucher) registration
5. Reservations via the website
6. Order
7. Correcting data entry errors
8. Binding nature of the offer, confirmation
9. Delivery and payment terms
10. Right of withdrawal from the order (cancellation, withdrawal, refund)
11. Right of withdrawal
12. Warranty
13. Responsibility
14. Copyright
15. Enforcement (right to complain)
16. Final provisions
1. General information
This document contains the general terms and conditions of use (hereinafter referred to as "GTC") of the web service (hereinafter referred to as "webshop") operated by WSB Zrt. as the Service Provider.
The present General Terms and Conditions (hereinafter referred to as "GTC") apply to WSB Zrt. www.wasabi.hu, a www.wasabi-hirlevel.hu, a www.wasabi-etlap.hu, a www.whatsrunning.hu, a www.yamatorestaurant.hu, a www.margarets.hu, www.kistarcsainosztalgia.hu, www.happyetterem.hu, www.doblo.hu, www.seoulhouse.hu domain names (hereinafter referred to as the "Website"), and the rights and obligations of the Customer who uses the Website to order commercial services or who uses the Website without using the services (hereinafter referred to as the "Customer or User") (hereinafter referred to as the "Service Provider and the Customer"). The GTC apply to all legal transactions and services that take place through the Website, regardless of whether they are performed by the Service Provider or its intermediary.
WSB Zrt. as the owner of the
" Wasabi Running Sushi & Wok Restaurant ",
"Wasabi Wok & Sushi Restaurant",
"What's Running Soup-Sushi-Hotpot Restaurant",
"Yamato by WASABI Table Grill & Sushi",
"Margaret's Restaurant & Pub,
"Nostalgia Restaurant",
"Happy Hamburger Mexican & Asian Food",
"Doblo Wine Bar Home,
"Seoul House Korean Restaurant"
"For Sale Pub"
a company exclusively authorised to represent the Hungarian brand.
WSB Zrt. web service operates the following loyalty card programs within the framework of personal shopping, which are linked to discounts and gifts at the discretion of the Service Provider:
- WASABI Club card,
- Yamato card,
- What's Running kártya,
- Doblo card,
- Margaret's card,
- A nostalgia card,
- Happy card (hereinafter referred to as: Card)
2. General information
2.1 Provider Data:
The name of the service provider is WSB Zrt.
The service provider is located at 6 Rab Ráby tér, 2000 Szentendre.
Company registration number: 13-10-041901
VAT number: 26640424-2-13
Name of registering authority (commercial court): Fővárosi Törvényszék Cégbírósága
Data Controller: Dr. Béla Árpád Bródi CEO
Language of the contract: Hungarian
2.2 Customer Service:
Phone number: +36-1 / 610-4070, available every day between 10:00 and 22:45.
Address: 1037 Budapest, Szépvölgyi út 23.
Email address: rendeles@wasabi.hu
2.3 Technical data
Website operation and maintenance:
Name: devwing Korlátolt Felelősségű Társaság
Registered office: 1165 Budapest Hunyadvár u. 56 1/3
Tax number: 26499785-2-42
Contact: info@devwing.hu
Providing hosting services for IT backend:
Name: dotRoll Ltd.
Head office: 1148 Bp, Fogarasi út 3-5.
Representative: Gábor Busai
Contact: + 36 1 432 3232
Name: devwing Korlátolt Felelősségű Társaság
Registered office: 1165 Budapest Hunyadvár u. 56 1/3
Tax number: 26499785-2-42
Contact: info@devwing.hu
Card registration:
Netlient Information Technology Services Limited Liability Company
Registered office: 2600 Vác, Háló köz 3.
E-mail address: info@ugyfelkartya.hu
Representative: managing director András Szilágyi
2.4 General information, conclusion of the contract between the Parties
The scope of these GTC shall cover all services provided in Hungary that are used through the electronic ordering interface on the Website and the provision of food delivery services under the terms and conditions set out in this Agreement. Purchasing via the electronic interface is governed by Act CVIII of 2001 on certain aspects of electronic commerce services and information society services ("Act on Electronic Commerce Services").
Purchases on the electronic platform can be made by placing an order electronically, as set out in these GTC.
A contract is concluded between the Service Provider and the Customer following valid registration and placing of the order on the Website or by telephone, card registration and application, as well as online or telephone reservation in accordance with the provisions of these GTC.
Most of the services available on the electronic platform are available only to registered users, but it is also possible to order by phone or in person.
After the order has been placed, the contract may be modified or cancelled freely and without consequence until 15.00 on the day before its execution. This can be done by telephone or e-mail, but not via the web interface. The "back" button on the browser does not cancel an order already placed!
The Service Provider is not subject to the provisions of the Code of Conduct.
In accordance with the provisions of these GTC, the Service Provider undertakes to deliver the food selected on the Website to the Customer on the basis of the food delivery contract, and the Customer is obliged to pay the consideration (fee) for this. The delivery of our meals takes place between 11:00 and 23:00! We can also arrange times between these times.
In Budapest, we deliver to the districts indicated on the website, as well as to the agglomeration near Budapest. Delivery charges may vary by area,
For the purposes of the present GTC, the product selected on the Website is considered a product for the purposes of the catering contract.
3. Registration on the website
3.1 You can register by filling in the registration form under the Registration menu on the Main Page of the Website. When filling in the form, you must provide your e-mail address, password, name, shipping address, billing address, comment and telephone number.
3.2 If the User fails to provide the data requested by the Service Provider, the registration shall not be valid. By registering on the Website, the Customer declares that he/she has read and accepted the terms and conditions of these GTC and the Privacy Policy and Data Management Notice published on the Website and consents to the data management contained in the Privacy Policy and Data Management Notice.
3.3 It is in the Customer's interest to provide an accurate, detailed address, company name in the case of a company, location and opening hours of the food deposit facility, floor/door number in the case of a condominium and the name/code on the bell are also essential for proper delivery. The Service Provider shall not be liable for any damage resulting from the Customer forgetting his password or from it becoming available to unauthorised persons for any reason not attributable to the Service Provider. It is possible to change previously recorded data after logging in, by clicking on the Personal settings link and accessing the Change personal data menu, which does not affect the data of already active orders. The Service Provider shall not be liable for any damages or errors resulting from the modification of the registered data by the Customer.
The above obligation to provide information also applies to orders placed by telephone.
3.4 The Service Provider shall not be liable for any delay in delivery, failure or refusal of delivery due to incorrect and/or inaccurate or incomplete data provided by the Customer, or for any other problems or errors.
4. Card application and Card (gift card, voucher) registration
4.1 The card specified on the Website is a gift card which the Customer can purchase in different amounts. The amount is indicated on the card and is expressed in HUF. The Customer can spend the entire amount at one time when making a purchase.
4.2 The card can be used in the restaurants indicated on the Website and, in certain cases, for home delivery of food. The card can only be used within its validity period (this date is indicated on the back of the card, which is usually 1 calendar year from the date of issue). The card is valid in lieu of cash and must be presented at the time of payment.
4.3 The card, which can be validated at the restaurants specified on the Website, entitles you to various promotions, such as birthday and name day promotions, information about which is currently available on the Website.
5. Reservations via the website
5.1 The Service Provider allows Users to reserve a table from the available tables on the Website through its reservation system (hereinafter referred to as the "Reservation Agreement").
The provisions of the Government Decree on warranties and guarantees do not apply to the Booking Agreements, given the nature of the legal relationship.
5.2 These GTC shall also apply if the Service Provider's booking system is accessible via another website, and to any other use of the Service Provider's service (mobile website, mobile applications, Facebook page, etc.) through which the Service Provider's booking system is accessible.
5.3 The restaurant's menu and drinks list, package offers and prices on the Website may change from time to time due to the nature of the Service Provider's service. The Service Provider specifically endeavours to display up-to-date content and prices at all times, however, the Service Provider reserves the right to change the menu and drinks list and package offers subject to the prior conclusion of Booking Agreements.
5.4 The contract between the Service Provider and the User is concluded electronically for the table reservation. The contract concluded shall be considered as a written contract. The data of the contract stored in writing shall be the same as the data of the reservation.
5.5 Anyone over the age of 18 who accepts the terms and conditions of these Terms and Conditions as binding on him or her is entitled to use the Booking Service.
5.6 Booking procedure
Reservations can be made electronically or by telephone. Individuals can also make small bookings using the booking interface on the Website.
5.7 Reservations for corporate events can only be made by telephone.
6. Order
6.1 Orders may only be placed by Users with a valid registration and an active user account, and by telephone. Orders can be placed after valid registration on the above Website.
6.2 On the Service Provider's Website, the main characteristics of the dishes that can be ordered are indicated next to the product. If the User has any questions about the product or meal before purchase, our customer service is at your disposal. If you need more information about the quality, essential characteristics or allergens of any food on the Website than what is provided on the Website, please contact our customer service.
6.3 The delivery charge may vary from area to area and is inclusive of VAT.
If the Service Provider, despite all due care, displays an incorrect price on the Website, in particular a "0" Ft or "1" Ft price that is obviously incorrect, e.g. significantly different from the well-known, generally accepted or estimated price of the food, or a "0" Ft or "1" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the User may withdraw from the purchase.
The Service Provider will accept orders via the Website only from registered Customers and only if the User fills in all the fields required for the order in full. (If the Customer fills in any field incorrectly or incompletely, the Service Provider will send an error message.) The Customer may also place the order by telephone.
6.4 The Service Provider shall not be liable for any delivery delays or other problems or errors caused by the User's incorrect and/or inaccurate order data.
6.5 You can place an order on the electronic interface by logging in after registration and then using the Shopping Cart. The User can add the selected products to the basket by clicking on the "Add to basket" button next to the small/standard portion under each meal. The contents of the basket can be modified by clicking on the basket link and then on the red basket icon, where the desired quantity of each product can be modified or the contents of the basket can be deleted individually. Once the Customer has finalised the contents of the basket, he/she can check the details of his/her order before placing it, change the delivery and billing address and choose the payment method (Payment by cash only at the delivery address, Payment by electronic bank card, Payment by OTP/K&H SZÉP card). Individual bank transfers are not possible. After clicking on the "Back to the menu" link on the Shopping Cart page, the User can again modify (expand or reduce) the contents of his/her Shopping Cart according to his/her needs. The order is placed by clicking on the "Order" button on the Shopping Cart page. By clicking on the "Order" button, the order becomes final if you choose to pay in cash. If you choose to pay online, the site will redirect you to the banking interface and the order will be finalised after successful payment.
6.6 Images referring to or referring to specific dishes are illustrations only and do not represent the actual appearance of the dish that the User has selected or intended to select.
7. Correcting data entry errors
7.1 At any stage of the order and until the order is sent to the Service Provider, the User has the possibility to correct data entry errors in the ordering interface at any time (e.g. deleting an order from the shopping cart by clicking on "Delete"). After the order has been sent, no changes can be made in the Web, this can only be done by email or by phone until 9:00 pm on the working day before the order is delivered.
8. Binding nature of the offer, confirmation
8.1 Upon receipt of the offer (order) sent by the Customer, the Service Provider shall immediately confirm the receipt of the offer (order) to the Customer by means of an automatic confirmation e-mail, which shall contain the data provided by the User during the purchase or registration (e.g. billing and delivery information), the order ID, the date of the order, the list of the characteristics of the ordered food, the quantity and the final amount to be paid. This confirmation email only informs the User that his/her order has been received by the Service Provider. If the Customer's email service provider classifies the confirmation email as junk/spam, the order is still valid.
8.2 If the User pays the fee for the order via the Service Provider's website, the Service Provider will confirm the payment electronically after the payment has been made.
If the User has already sent his/her order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he/she must immediately notify the Service Provider or may do so when the Service Provider contacts him/her by telephone in order to avoid the execution of unwanted orders.
8.3 The order shall be deemed to be a contract concluded by electronic means, which shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree 45/2014 (26.02.2014) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
9. Delivery and payment terms
9.1 The Service Provider shall deliver the ordered and requested products to the delivery address specified by the User, using its own means of transport, through its employees.
9.2 The Customer may pay the meal delivery fee in advance or at the same time as the meal is received.
9.3 The Service Provider will deliver the ordered food between 11:00 and 23:00 every day of the week, and will endeavour to deliver the last address as soon as possible. For this reason, delivery is made by the shortest and most optimal route, depending on the current traffic and weather conditions and the orders placed on the day in question, and therefore no times can be guaranteed.
9.4 After the delivery, if the Customer requests it in a place - e.g.: shared, typically company food storage, shared refrigerator in the office, reception areas, open food storage lockers, staircase, etc. - which is accessible to others, the Service Provider cannot assume any responsibility for the further storage of the food after delivery. No financial liability shall be assumed in the event of loss or theft, whether intentional or accidental.
The Service Provider does not deliver food on weekends!
9.5 The User may choose from the following payment methods:
9.6 How to pay by credit card on an Internet site
Sixpay provides the Service Provider with the possibility of card acceptance through its secure card acceptance system using the SSL protocol. When paying by credit card, the Customer is redirected to the payment page of Sixpay, so that the payment is made directly on the payment page operated by Sixpay, which operates according to the rules and security standards of international card companies, and not on the Service Provider's Website.
Our credit card payment partner:
Company name: Safer pay (Sixpay) Worldline Switzerland Ltd.
Address: Hardturmstrasse 201 CH-8005 Zurich
E-mail: indo.ch@six-payment-services.com
Website: www. six-payment-services.com
Our payment partner with a nice card:
Company name: Big Fish Internet-technológiai Kft.
Address: 1066 Budapest, Nyugati tér 1-3.
E-mail: cafe@bigfish.hu
Website: www. bigfish.hu
The Service Provider is not in possession of the Customer's card or the underlying account data, number, expiry date in any form, and may not gain access to them.
To pay by credit card, the Customer will need the following information:
The Customer can pay at the Service Provider with the following types of cards:
10. Right of withdrawal from the order (cancellation, withdrawal, refund)
10.1 By pressing the "Order" button or, in the case of telephone orders, by providing the order details, the order becomes final if you choose to pay in cash. If you choose to pay online, the site will redirect you to the banking interface and the order will become final after successful payment. If you wish to cancel your order and payment, you can do so by e-mail or by phone until 15:00 the day before delivery. It is also possible to change the address afterwards until 15:00 the day before. The back button on the web browser does not cancel an order that has already been placed!
10.2 If the User cancels the paid meal in time and, as a result or for any reason, overpays, he/she may purchase the remaining amount or request a refund to the bank account number provided by him/her. In all cases, you can send your request to the customer service e-mail address rendeles@wasabi.hu at the same time as you cancel.
In the case of SZÉP card prepayments, they cannot be exchanged for cash, account money or other means of payment substituting cash upon cancellation in accordance with the Government Decree on the rules of use of SZÉP cards! The Service Provider is not able to refund Nice Cards. In case of cancellation, the prepaid amount of the SZÉP card can be redeemed in full.
10.3 If the User fails to cancel the order within the time limit and the Service Provider delivers the product to the specified address, but the User does not take delivery of the product, refuses to take delivery of the product, does not pay the price of the product, this fact and the delivery courier records the User's data, with the understanding that the Service Provider is entitled to refuse the User's repeated or new orders until the payment of the outstanding fee or to make the performance of the catering contract conditional on the payment of the outstanding fee.
11. Right of withdrawal
11.1 Due to the nature of the catering contract, the User may not exercise the right of withdrawal or termination pursuant to Article 29 (d) and (e) of Government Decree 45/2014 (II.26.).
12. Warranty
12.1 Consumer is a natural person acting solely outside the scope of his/her profession, occupation or business activity, who buys, orders, receives, uses, makes use of goods, and is the recipient of commercial communications or offers relating to goods.
12.2 The Service Provider's products are considered food.
12.3 Complaints communicated to the Service Provider shall be fulfilled on condition that the User proves that the product has been properly stored.
12.4 The Service Provider will not accept quality complaints beyond the quality retention period. The product is unfit for consumption beyond the best-before date, and therefore, if the User consumes it, he cannot lodge a complaint with the Service Provider.
12.5 In view of the above, we will investigate the oral complaint promptly and, if the nature of the complaint so permits, remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, we will promptly take a record of the complaint and a copy of our position on the complaint:
- in the case of a verbal complaint made in person, we will give it to the User on the spot,
- in the event of a complaint made by telephone, in writing (letter or other electronic means), we are obliged to respond to the complaint within 30 days, in accordance with the provisions applicable to written complaints.
12.6 All products, except products to be consumed cold, may be heated before consumption, in their own packaging in a microwave oven or poured out in a suitable container by other means, and must be consumed immediately. In the event of repeated cooling and reheating, the Service Provider shall not be liable for the quality and consumability of the product.
More detailed information on the ingredients and allergens of the products can be found by clicking on the information button next to the product on the website.
Our products are made in kitchens that also process gluten, so even with the greatest care, foods labelled gluten-free may contain traces and minimal levels of gluten contamination. For this reason, it is not recommended for people with severe gluten allergies to eat these foods!
The list of ingredients is for information only. We reserve the right to change the ingredients of the dishes!
13. Responsibility
13.1 The information on the Website is provided in good faith, but is for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.
13.2 The User may use the Website exclusively at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or for damage to life, limb or health.
13.3 The Service Provider excludes all liability for the conduct of users of the Website. The User shall be fully and exclusively responsible for his/her own conduct, in which case the Service Provider shall cooperate fully with the competent authorities in order to detect any infringements.
13.4 The Service's websites may contain links to the websites of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such service providers.
13.5 The Service Provider is entitled, but not obliged, to check the content that Users may make available during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity with regard to the published content.
13.6 Due to the global nature of the Internet, the User agrees to act in compliance with the provisions of applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the law of the User's country, the User shall be solely responsible for such use.
13.7 If the User detects any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, in the course of its good faith conduct, finds the report to be justified, it shall be entitled to delete the information or to amend it without delay.
14. Copyright
14.1 The Website is protected by copyright. The Service Provider is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website: any copyright works and other intellectual works (including, but not limited to, all graphics and other materials, the layout and design of the Website, the software and other solutions, ideas and implementations used).
14.2 You may save or print out the content of the Website and parts thereof on physical or other media for private use or with the prior written consent of the Service Provider. Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, commercialisation, etc., is only possible with the prior written consent of the Service Provider.
14.3 In addition to the rights expressly provided for in these GTC, neither the registration, nor the use of the Website, nor any provision of these GTC shall grant the User any right to use or exploit in any way any trade name or trademark displayed on the Website. Apart from the display, temporary reproduction and private copying required for the normal use of the Website, these intellectual works may not be used or exploited in any other form without the prior written consent of the Service Provider.
15. Enforcement (right to complain)
15.1 Complaints handling
The Customer may submit consumer complaints about the product or the Service Provider's activities to the following contact details:
The User may exercise his/her right to lodge a complaint at any of the contact details specified in the "Customer Service" section of these GTC.
15.2 Pursuant to the applicable legislation, the Service Provider shall investigate the oral complaint immediately and, if the nature of the complaint so permits, remedy it as necessary.
In the case of a verbal complaint communicated by telephone, it shall be sent to the User no later than the time of the substantive reply specified in the section on written complaints, and shall proceed as provided for in the written complaint.
15.3 The Service Provider shall examine and respond to the written complaint within thirty days of receipt and shall ensure that the response is delivered to the User. If the complaint is rejected by the Service Provider, the Service Provider shall state the reasons for its position in its substantive response to the rejection.
The Service Provider shall keep the record of the complaint and a copy of the reply for five years.
The Service Provider shall accept complaints submitted by the User using the direct contact details provided under "Customer Service".
15.4 The Service Provider is only able to investigate the User's complaint regarding the quality of the ordered product in a satisfactory manner if the User has take a photograph without delay and send it to our e-mail address without delay, and the product or the residue containing at least half of the quantity of the product delivered to us without delay for examination. The Service Provider will only be able to investigate the notified quality complaint in an appropriate manner if both conditions are met. Otherwise, the Service Provider shall reject the quality complaint.
15.5 Other enforcement options
In the event that any consumer dispute between the Service Provider and the User is not resolved through negotiations with the Service Provider, the following enforcement options are available to the User:
Contact details of the Budapest Conciliation Board:
Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
16. Final provisions
16.1 The Service Provider's online store serves orders for household quantities, large volume (event) orders can be accepted by prior arrangement.
16.2 The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change will take effect at the same time as the change is published on the Website. The change will not adversely affect the purchase price of the products already ordered. In the event of a price reduction between the time of sending the electronic payment notification and the time of receipt of the product, we are not able to refund any money when you make a payment by online credit card.
16.3 The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time. The Service Provider shall inform the Users of such amendments by e-mail prior to their entry into force. When the modifications enter into force, registered users must expressly accept them when logging on to the Site in order to use the Site.
———————- O ———————-
Monday - Sunday
11:30 – 23:30
1066 Budapest, Jókai u. 30.
+36 70 681 7544
rendeles@yamatorestaurant.hu
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